Insights
Street Cranexpress Ltd are a national crane service provider with almost 50 years’ experience in servicing, repairing and upgrading overhead cranes. They stock and supply a wide range of crane parts and accessories – through to full crane and hoist systems. With engineers based around the nation, SCE Group can confidently offer 24hr breakdown support with exceptional response times and service levels.
Street Cranexpress Ltd have been working in the lifting and engineering industry since 1972 and currently employ 50-60 people. They pride themselves on working with customers for their best needs and in this case customer service support levels are a huge part of what SCE try to deliver as part of this.
Strive to offer the best customer experience in the industry
Operations Director, James Eastwood explains “Just a few years ago we started differentiating ourselves from the rest of the market (on a quality service package and everything encompassed in that) and therefore pushing for a quality customer base that takes us seriously as a knowledgeable and experienced service provider. This in turn has driven us to the next level in terms of a customer portfolio and now deal with many blue-chip names we’re proud to be partnered with. Part of this quality offering is our own homegrown apprenticeship scheme and investment in people which has been recently recognised by LEEA (Lifting Engineers Equipment Association).”
We are well set up for curveballs being thrown at us
A lot of businesses will say that the recent pandemic has given them many challenges recently and SCE Group are no different.
Chris Wright, Marketing Coordinator adds, “The pandemic certainly gave us new challenges to deal with, but we were well set up to overcome these with the strong team ethos we have at our core. I will say though, we are well set up for curveballs being thrown at us as it’s what we do on a daily basis.
We’re in the service industry and deal with customer demands and breakdowns in that respect, sometimes having to react within hours to get the UK’s production lines up and running again.”
The pandemic wasn’t the only hurdle SCE had to overcome last year as they also chose to rebrand.
“We reset ourselves after breaking away from a larger group, and having major refurbishment/building works at our head office at the same time too. This plays into a great achievement in the end but we like to put a positive spin on all points. After all, we are a solutions based business…”
SafeContractor are a trusted partner for many
Street Cranexpress Ltd are a support contractor to many of the big names out there and made a decision at the time that they wanted to challenge for this business in the long run. The SafeContractor accreditation is well recognised across many industries and carries a lot of value in that respect.
“SafeContractor are a benchmark as far as H&S and Quality checks go. They are a trusted partner for many of our current customers and in turn open these doors for us.
Our advice to other contractors debating, would be to try and become accredited. You never know what doors it will open for you, and will certainly add weight to your businesses package.”
