Case Study Müller

Müller UK & Ireland future proof their supply chain management strategies through technology.

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Written by: SafeContractor
11th May

Müller is a multi-national producer of dairy products employing over 20,000 people throughout Europe. In the UK, Müller develops, manufactures, and markets a wide range of branded and private label dairy products made with milk from over 1,500 farmers in Britain for the UK market. It operates through three business units in the UK: Müller Yogurt & Desserts, Müller Milk & Ingredients, and Milk & More.

For Müller, operating sustainably throughout the supply chain is vitally important, where it sources materials from a wide range of suppliers throughout the world. As a responsible family-run business, it applies strict terms and conditions to all of its suppliers to ensure that robust standards are met throughout the supply chain.

With over 8000 people spread across 80+ sites, Müller deals with several health and safety challenges, including managing their hazardous substances safely and compliantly. Operating a complex supply chain, managing risk consistently, achieving the high health and safety standards required, and standardising safety processes and performance, is a key priority for Müller.


The challenge was to unite standards and processes together under one strategy as many sites had differing systems, risks, and capabilities, creating a significant amount of time staff spent updating contractor information and keeping chemical assessments up to date.

Having rapidly expanded, and significantly investing in its dairy and distribution network since 1994, the health and safety team required a framework to standardise operational excellence activities and ways of working across the business.

To meet rigorous standards, continuously improve safety when working across multiple sites and manage contractor compliance, Müller chose Alcumus to help digitise processes and drive the company’s safety behaviour.

"To make sure our risk management is as effective as possible, having transparency of who is in our supply chain across multiple sites is a key priority to ensure that we are compliant with the ever-increasing regulation in our industry. Using the SafeContractor platform means that we can mitigate risks by working only with professional suppliers with a full audit trail of compliance, as well as reducing the admin burden of managing contractors.

We needed a more efficient solution to support our chemical management strategy. Using Alcumus Sypol's COSHH management software gives us peace of mind that we have all of the protections in place so that people are working safely and are protected from the hazardous products they use regularly. Having professional support from the Sypol team and knowing that COSHH assessments have been checked by experts, we’ve been able to continually improve the way we manage COSHH across the business."

Darren Thain, Senior Health and Safety Systems Manager


As the leading UK Health and Safety accreditation, SafeContractor provides peace of mind that contractors are pre-approved with up-to-date insurance, as well as other regulated areas such as GDPR, modern slavery, anti-bribery and more. The platform offers an easy-to-use online portal that lists all existing contractors in one easy-to-access location.

Alcumus Sypol has a long and proven track record of helping food manufacturers, working with more than 40 companies to manage the unique COSHH challenges associated with food production. With ongoing changes in legislation, the software also flags when COSHH assessments need to be updated in line with new legislation.

the results

The business now has a world-class H&S management system against which performance can be monitored against. This has allowed Müller to identify areas for improvement across its sites and influence employee attitudes and behaviours about safety.

The SafeContractor portal has reduced the admin burden of managing contractors with minimal effort and maintains the highest standards in their supply chain. Accreditation of contractors also provides confidence that the people they work with have demonstrated their commitment to health and safety.

To produce the technical COSHH assessments that they required, Alcumus Sypol CMS has helped to improve their management of hazardous substances with a system that can scale with the demands of the business and significantly improve the way it manages COSHH risks and compliance.

about alcumus safecontractor

For organisations that need to demonstrate compliance with increasingly stringent legislation, Alcumus SafeContractor, acts as a Supply Chain and EHSQ+ risk partner. We verify the compliance of your contractors and suppliers and make them available through an easy-to-use online portal.

This provides vital insight into your supply chain, enabling you to effectively monitor, manage, and make informed decisions about who you work with.

about alcumus sypol

Our COSHH management software is used by more than 875 clients across 25 diverse industries. The intuitive and user-friendly system helps to increase productivity by removing the time, resources, and financial burden of managing your COSHH strategy.

Additionally, using Sypol CMS helps to demonstrate a more robust approach to compliance through its intuitive reporting functionality. These are just some of the reasons why 92% of Sypol clients tell us that they are now confident in their organisation’s COSHH compliance since implementing Sypol CMS.